Voice Prompts for NiCE Customers

Create and update professional phone messaging for your NiCE system without the cost or delays of traditional providers.

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How to upload your phone messaging to NiCE

Below are the standard steps businesses use to upload phone messaging into their NiCE system. If you need help at any point, our setup assistant can guide you through it.

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On-Hold
Auto-Attendant

Access the Admin Portal

Log in to the NiCE admin or management portal.

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2

Open Audio Settings

Navigate to Music on Hold or Audio Settings.

Upload Your Audio File

Upload your Voice Prompts audio file.

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Assign to the Right Destination

Assign the audio to the appropriate queue, group, or system level.

Save & Test Playback

Save changes and place a test call to confirm playback.

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Open Call Routing

Navigate to Auto Attendant, IVR, or Inbound Call Routing.

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Select Auto-Attendant

Select the auto-attendant used for inbound calls.

Upload Greetings

Upload greeting files for business hours, after-hours, and holidays.

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Set Menu Routing

Assign menu options and call routing.

Publish & Test

Save or publish changes and test by calling your main number.

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expert tips

Best practices

  • Use one professionally mixed file (voice + music from VoicePrompts AI).
  • Upload mono WAV files at 8–16 kHz for best compatibility.
  • Assign On-Hold audio at the call queue level whenever possible.
  • Enable looping and keep total file length under 10–15 minutes.
  • Use clear file naming conventions for future updates.
Fixes & Solutions

Troubleshooting

No audio on hold

Verify the audio source is assigned to the active call path.

Wrong greeting plays

Confirm business hours and holiday schedules.

Audio quality issues

Re-upload as mono WAV at the correct sample rate.

Changes not taking effect

Ensure Save, Apply, or Publish was completed.

get help

Setup Assistant & Support

If you’re a Voice Prompts customer, our team is always happy to help.

Use our built-in setup assistant for guided help, or book time directly with our support team if you need hands-on assistance.

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How we compate

Here’s 3 main problems businesses face with our competitors

…do you relate to any of these?

Overspending

Traditional providers cost 2x+ more with production fees, licensing add-ons, and 3+ year contracts.

You end up paying premium prices just to keep your messaging up to date.

Slow Turnaround

Message updates take days to weeks, even when it’s something simple.

Your business is forced to wait in queues and email chains just to get your messaging.

Inconsistent Branding

Locations struggle to stay aligned because there’s no centralized system for voices, music, or scripts.

Your brand ends up sounding different across locations through no fault of your own.