Give your Ooma callers more reasons to choose you.
Create professional on-hold marketing, greetings and voice prompts for your Ooma system in minutes, without the cost or delays of traditional providers.
Keep Ooma. Make every call count.
VoicePrompts AI creates the audio your Ooma system plays: professional on-hold marketing, greetings and voice prompts, written for your business and backed by more than 32 years of phone messaging experience.
Every message callers hear
On-hold marketing that promotes your services, auto-attendant menus for every department and language, plus voicemail, after-hours and holiday greetings.
Does it work with Ooma?
Yes. VoicePrompts AI delivers finished audio in a file format Ooma accepts. Download it and upload it to your Ooma system with the steps below.
Our team can help
Our team can walk you through setup, or handle your productions and updates for you with our optional fully managed service.
Access the Admin Portal
Log in to the Ooma admin or management portal.
Open Audio Settings
Navigate to Music on Hold or Audio Settings.
Upload Your Audio File
Upload your VoicePrompts AI audio file.
Assign to the Right Destination
Assign the audio to the appropriate queue, group, or system level.
Save & Test Playback
Save changes and place a test call to confirm playback.
Open Call Routing
Navigate to Auto Attendant, IVR, or Inbound Call Routing.
Select Auto-Attendant
Select the auto-attendant used for inbound calls.
Upload Greetings
Upload greeting files for business hours, after-hours, and holidays.
Set Menu Routing
Assign menu options and call routing.
Publish & Test
Save or publish changes and test by calling your main number.
- Use one professionally mixed file (voice + music from VoicePrompts AI).
- Upload mono WAV files at 8–16 kHz for best compatibility.
- Assign On-Hold audio at the call queue level whenever possible.
- Enable looping and keep total file length under 10–15 minutes.
- Use clear file naming conventions for future updates.
No audio on hold
Verify the audio source is assigned to the active call path.
Wrong greeting plays
Confirm business hours and holiday schedules.
Audio quality issues
Re-upload as mono WAV at the correct sample rate.
Changes not taking effect
Ensure Save, Apply, or Publish was completed.
Overspending
Traditional providers cost 2x+ more with production fees, licensing add-ons, and 3+ year contracts.
You end up paying premium prices just to keep your messaging up to date.
Slow Turnaround
Message updates take days to weeks, even when it’s something simple.
Your business is forced to wait in queues and email chains just to get your messaging.
Inconsistent Branding
Locations struggle to stay aligned because there’s no centralized system for voices, music, or scripts.
Your brand ends up sounding different across locations through no fault of your own.